Sholeh Mesbah, PMP

1779 Freemont, Troy Michigan  48098 sholehmesbah@wowway.com (248)320-8498

 

Experience Summary Decisive, action oriented, result-focused professional offering 25 years of IT experience with 15 years of Project Management.  Mastery of all development aspects of mid-size to large scale enterprise web and mobile based applications.   Proven abilities in managing mixed local and global offshore project teams.  Demonstrated strength in planning, communication, team building and mentoring skills, with a reputation for implementing projects with aggressive timetables. Skills §    Successfully managed multiple, simultaneous, large application development projects using Waterfall, Prototyping, and Scrum software development methodology approaches. §    Led global teams across broad technical and business disciplines. Created solid project plans, focused teams on business objectives, created work breakdown, performed risk mitigation to ensure project milestones were completed on time, on budget and with the desired results.  §    Led projects from the inception to implementation in the Automotive, digital marketing, Employee compensation, Service Management, Call Center, Customer Service Representatives dispatch, Business Transaction Security, Electronic Data Interchange (EDI), Disaster Recovery, Maintenance Billing, Order entry, Accounting and Payroll business areas. §    ISO Internal auditor and authored ISO documents.   Professional Development §    Four years of experience in digital marketing and content management. §    More than 10 years of off shore vendor management experience. §    Over 10 years of experience designing mobile and web user interfaces. §    Expert knowledge in application development using various software development life cycle methodologies, risk management. §    Expert knowledge of Project Planning & Development and managing several different projects simultaneously. §    Strong knowledge of vendor selection and management §    Knowledge of Auditing Concepts Applied to the Implementation of Sarbanes-Oxley,  ISO 9001:2000, and Export Compliance §    Classes in Effective Team Leadership, Essential Skills for Tomorrow, and Interpersonal Communication Skills for Business Managers §    Expert in LINC, Enterprise Application Environment (EAE), ClearPath Applications, and DMSII Application Usage.

Roles ·               Project Manager ·               Customer Relationship Manager  ·               Application Designer ·               Change Manager ·               Vendor Management ·               ISO Internal auditor ·               ISO Author ·               Knowledge Transfer ·               Trainer   Tools/Methods ·               Life Cycle Project Management ·               Waterfall, Prototyping, Scrum ·               Web Design ·               Wireless, Mobile devices ·               Adobe Experience Manager ·               Java, Java Script, J2EE Server ·               ASP, ASP.net ·               Microsoft Project, MS Office Suite, Visio, Outlook, SharePoint ·               Jira Agile, Jira issue & project Tracking   Industry Applications ·               Automotive ·               Digital Marketing, content Management ·               COTS Application ·               Wireless and Web Design ·               Staffing Agency ·               Manufacturing ·               Service Management, Call Centers ·               Electronic Data Interchange (EDI) ·               Maintenance Billing   Credentials PMP, Project Management Six Sigma White Belt Master Of Science, Computer Science

iVantage Group, Brighton, Michigan – March 2015 – May 2015

Talent acquisition specialists.

Project Manager, Kelly Services

Directed the initiation and planning phase of the COTS Bullhorn software upgrade; a cloud-based CRM application used by Kelly for their Applicant Tracking system.

·   Collaborated with the project Business Owner, IT team, IT Service Desk, Help Desk, Network Engineering, Global Learning and the third-party vendor to define the project scope, goals, deliverables and cost.

·   Prepared the project charter document.  Facilitated and managed the charter review meeting with the senior management and secured their approval to move ahead.  Facilitated and managed the project kick off meeting.

·   Collaborated with the third-party vendor and developed a full-scale project plan.

·   Prepared executive status presentation and reporting.

·   Created the project management and communication plans, roles and responsibilities document, issues, risk and change control logs.

·   Setup an organized the project SharePoint site.

Environments:  COTS Bullhorn Application; MS 2013 office Word, Excel, PowerPoint, OneNote and Publisher, Share point, Project, Lync, and Outlook

MRM//McCann, Birmingham, Michigan – November 2010 – January 2015

A global Digital marketing agency. 

 

Senior Technical Project Manager, General Motors World Platform

·                           Successfully managed the overall planning, development and implementation of several complex projects often with tight schedules for the Vehicle Inventory application, custom application using Java, Java Script and Adobe Day CQ.  The application provides real time Dealer vehicle inventory, pricing, incentives, discounts, vehicle images, dealer information, and interfaces to other related applications.  The application runs on all of GM native websites in the US with an interface to the mobile websites. 

o     Collaborated with local and offshore developers, other PMs, quality assurance team, content authors, vendors and GM clients to suggest business and technical solutions.

o     Designed and implemented the GM Retail Promotion Initiative B2C rollouts which reduced the overall workload, and increasing sales and customer satisfaction.

o     Served as a Customer Relationship Manager between the Client and IT using my complete grasp of business needs and requirements and the technical knowledge of the application.

·                           Coordinated and facilitated activities with global internal departments to implement integration of GM internal systems with the custom applications running on the GM World platform.

·                           Coordinated and facilitated activities with US internal departments to implement integration to Google Map web mapping service on all of the GM web sites. 

·                           Mentored a junior PM and raised her performance level from unacceptable to acceptable.

Environments:  MS office word, excel, PowerPoint, OneNote, Publisher, Project, Outlook; Cisco WebEx; Jira issue and project tracking software; J2EE Server; Java; Java Scrip; CSS; HTML; Visio and Omnigraffe wireframes; Adobe Day CQ 5.0; Google map API

 

Scrum Master, Becker Professional Education

·              Facilitated, coached and provided leadership to the team during the development of the Becker Professional Education web site e-commerce sections such as sign on, class schedule review, registration and purchase.  The project duration was three months.

o       Collaborated with the product owners, development team and the third-party e-commerce provider; Elastic Path; to create the product backlog and the release plan.

o       Collaborated with the product owners and the vendor to prioritize the product backlog.

o       Collaborated with the product owners and the Vendor to define and split user stories when necessary.

o       Facilitated sprint planning, daily scrum, and sprint review sessions.

o       Facilitated collaboration between the development team, product owners and the vendor.

Environments: MS office word, excel, PowerPoint, Project, Outlook; Cisco WebEx; Jira Agile; Java; Java Scrip; CSS; HTML; AEM (Adobe Experience Manager) 6.0; Elastic Path software.

Unisys, Service Management– Plymouth, Michigan – 1984 to 2009

Global Information Technology Company that provides a portfolio of IT services, software and technology.

Senior Project Manager, Employee Compensation

Inter departmental leadership over the development and implementation of a new complex global employee compensation project budgeted at $2.5 million dollars per year with anticipated lower cost of service delivery and increased productivity of over 300 US based employees. This two year project utilized ETL data warehousing process, Visual Basic, Visual Studio and .NET framework.  The 16-member project team was geographically located across the Continental US, UK, Australia, and India and consisted of a department manager, a project manager, and 14 developers. 

·                     Partnered with the client and IT team to define the scope and produce requirements that met both the aggressive time-table and business requirements.

·                     Facilitated change management working sessions; partnered with stakeholders to identify impacts and to negotiate alternative approaches to keep the project on schedule.

·                     Prepared project Statement of Work for Senior Management scope and budget approval.

·                     Created and monitored the project plan, scope and schedule.

·                     Prepared regular status, risks, and issues reports for project stakeholder’s review.

·                     Created and monitored system and user test plans and schedules.

Environments: MS office word, excel, PowerPoint, Project, Outlook, Visio; Cisco WebEx; Data Warehouse; visual Basic; Visual Studio; .Net framework; Enterprise Application Environment (EAE)

Project Manager, Field Service Mobile Wireless Devices

·         Took responsibility of the Field Service Mobile Device project which was on its way to becoming out of control.  Stepped in, organized the issues, and developed a plan to keep the project moving forward. The project used 3000 smart phones on various global wireless networks.  Project reduced calls to the call center by 80% and increased customer service representatives’ productivity.  Unisys received the QUALCOMM 3G A-List Award for this project in 2005.

·   Led the successful implementation of several enhancement projects such as, integration of parts availability and service delivery schedule, smart phone tracking, server move, automated application downtime monitoring.

oManaged all aspects of the development which included define requirements, coordinating resources between the third-party vendor and the development team, quality assurance, implementation and post implementation support.

oActive oversight of testing and defect resolution by the third-party vendor and internal IT team.

oIdentified and managed resource requirements for both internal and vendor resources.

Environments:  MS office word, excel, PowerPoint, Project, Outlook; COTS Click Marks application; Oracle Database; SQLNET; Tomcat and Apache HTTP Server

Project Manager, Web based Global Service Contract Management

Dual role as both the Lead Designer and Project Manager of a new web based Global Obligation application.  Application allowed input of flexible and dynamic business rules for service management contractual agreements information used in real time for customer entitlement at the time of service request entry.

o     Developed a statement of work proposing a robust design that met the needs of the Merrill Lynch program managers.

o     Prepared ‘Train the Trainer’ documents and trained the trainers.

o     Initiated the standards for the online web based help.

Environments: Enterprise Application Environment (EAE); visual Basic; Visual Studio; DMSII; LINC

Lead Project Manager, Web Enabling of the Global Service Management Application

·         Prepared Project Initiation Document; Work Breakdown Structure; deliverables and secured management approval to initiate the project.

·                     Managed a core team of global developers, engineering staff located in Australia and database administrators across three time zones.

·                     Developed detail project plan and communicated status updates to all team members.

Environments: Enterprise Application Environment (EAE); visual Basic; Visual Studio; DMSII; LINC

EDUCATION

 

PMP, Project Management, Project Management Institute

Master of Arts, Computer Science, University of Detroit, Detroit, Michigan